Our 3-Step Process

Every commission we take on — from a single workshop to a long-term learning programme — is guided by our proprietary three-stage process. It ensures that everything we deliver is shaped to your people, your culture and your objectives.

how Luminescence works

The Think, Share, Grow Process

Think

1. Think

The Think stage is where we do our homework to truly understand your organisation, your people and your goals.

This isn’t a sales conversation — it’s a proper discovery meeting where we explore your ‘brief’, understand the context, and agree on what success looks like.

We will explore together:

  • What’s prompted you to reach out, and what’s genuinely at stake
  • Who the work is for, and what you already know about them
  • Any sensitivities, history or constraints that matter
  • How you’ll know the work has made a real difference
  • What format, timescale and scope makes sense for your organisation

This stage can be a single conversation or a more detailed scoping process — depending on the scale and complexity of what you have in mind. We then design content that is academically grounded, sector-relevant and genuinely bespoke to you.

Think

2. Share

This is the heart of the commission, where Luminescence goes to work.

Training provision draws on PTLLS /AET best practice, while coaching sessions draw on ICF-best practice.

Action during this phase can include:

  • Propose training session outline
  • Create training session plan to time
  • Identify interactive elements of training
  • Collate and draft training content slides
  • Prepare keynote speaking session to time
  • Liaise with comissioning team on content and tech
  • Arrange travel and accomodation requirements
  • Deliver the agreed session

Find out more detail about our Coaching process here.

Grow

3. Grow

The Grow stage is where we look back together at what happened, what changed, and what comes next. It’s the crucial evaluation that some skip, yet this is where the impact is measured and evidenced.

Every session is measured against its objectives. We track what participants take away, implement and build on.

Honest questions we ask:

  • Did we meet the outcomes we agreed at the Think stage?
  • What shifted — in knowledge, behaviour, confidence or culture?
  • What did participants say, and what do the numbers tell us?
  • What didn’t land quite as we hoped, and what can we learn from that?

This stage can take different forms: a short debrief conversation, a written evaluation report, a follow-up session with participants, or a formal impact review for larger programmes.

This evaluation and future-setting brings us full circle, back to the Think stage for our next piece of work together.

A circular process

The work compounds over time. The more we understand your organisation through the Think and Grow stages, the more precisely the Share stage can be designed for genuine impact. Clients who work with us across multiple commissions consistently report greater behavioural change, stronger team cohesion, and more confident leaders.